TRADESITE AI

Legal Document

Privacy Policy

Last updated: March 2026

TradeSite AI ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

This policy applies to all personal data collected through our website at tradesiteai.com and through any services we provide to you.

1. Who We Are

TradeSite AI is a UK-based web design and digital services business. We build and manage Google-ready websites for tradespeople and small businesses across the UK.

For the purposes of data protection law, TradeSite AI is the data controller responsible for your personal data.

• Email: info@tradesiteai.com

• Website: tradesiteai.com

• WhatsApp: available via our website

2. What Information We Collect

We may collect and process the following personal data about you:

Information you provide to us

• Your name

• Email address

• Phone number

• Your trade or business type

• Your town or area

• Any other information you choose to include in a contact or enquiry form

Information collected automatically

• Pages visited and time spent on our website (via analytics tools)

• Device type, browser, and approximate location (via analytics tools)

• IP address

We do not collect payment card details directly. All payments are handled securely by our third-party payment processor.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• To respond to your enquiry or request

• To provide and manage the services you have purchased from us

• To communicate with you about your project, account, or service

• To send you service-related updates and notices

• To improve our website and the way we deliver our services

• To comply with our legal and regulatory obligations

We will only use your data for the purposes set out above. We will not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contractual necessity — where processing is required to deliver the services you have agreed to purchase

• Legitimate interests — where we have a genuine business reason to process your data that does not override your rights (for example, responding to enquiries or improving our services)

• Legal obligation — where we are required to process data to comply with applicable law

• Consent — where you have given us clear consent to process your data for a specific purpose (for example, marketing communications)

5. How Your Data Is Stored

Your personal data is stored securely using trusted third-party tools, which may include:

• Email services (for communication and record-keeping)

• CRM or contact management tools

• Cloud storage and productivity platforms

• Website analytics platforms

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. However, no system is entirely secure and we cannot guarantee absolute security.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Enquiry data (where no purchase is made): up to 12 months

• Client data (active clients): for the duration of the service relationship and up to 6 years thereafter for legal and tax purposes

• Analytics data: in accordance with the retention settings of the analytics platform used

When your data is no longer required, we will delete or anonymise it securely.

7. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with:

• Third-party service providers who help us operate our business (such as hosting providers, analytics tools, and payment processors) — these providers are bound by data processing agreements and may only use your data as instructed by us

• Professional advisers such as accountants or legal advisers where required

• Law enforcement or regulatory authorities where we are legally required to do so

Where we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

8. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how our site is being used. Cookies are small text files placed on your device.

We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly

• Analytics cookies — to understand how visitors use our site (for example, via Google Analytics)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you

• Right to rectification — to ask us to correct inaccurate or incomplete data

• Right to erasure — to request that we delete your personal data in certain circumstances

• Right to restrict processing — to ask us to limit how we use your data

• Right to data portability — to receive your data in a structured, machine-readable format

• Right to object — to object to our processing of your data where we rely on legitimate interests

• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@tradesiteai.com. We will respond within one month of receiving your request.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: ico.org.uk

• Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be published on our website at tradesiteai.com. Where changes are material, we will notify you by email where possible.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: